Refund policy

Return & Refund Policy

We want you to be completely happy with your purchase!
If something isn’t right, please contact us within 7 days of receiving your order and we’ll make it right.

Because our products are handcrafted, returns are handled on a case-by-case basis. We are not able to accept traditional returns of used candles, but we are always happy to help find a solution - whether that’s replacing an item, issuing store credit, or helping troubleshoot an issue.

To report a problem, please reach out to us at:
📧 info@rockportcandlecompany.com
📞 978-675-6001
Or use the Contact tab on our website.

If your order arrives damaged, please include a photo so we can quickly start a replacement for you.

Thank you for supporting our small business!